Our professional sales team is always on standby to provide you with detailed product information and professional advice.
Whether you have questions about product features, usage methods, or suitability for different materials, we will offer prompt and accurate responses.
We also offer customized solutions based on your specific needs to ensure that you choose the most suitable products.
Once customers initiate inquiries regarding our leather care or home cleaning products through online customer service, emails, or phone calls, our sales team is programmed to respond within minutes. We'll provide warm - hearted answers to all their questions and offer detailed materials such as product brochures and technical specifications.
We'll have in - depth conversations with customers to understand their usage scenarios, cleaning requirements, and the types of leather (specifically for leather care products). Based on this information, we recommend suitable product lines or customized solutions. For example, if a customer has a large - scale leather furniture cleaning project, we'll suggest our high - capacity and highly effective leather cleaners along with proper application tools.
According to customer needs, we offer free or paid samples for them to test. This step allows customers to directly experience the performance of our products, ensuring that the products meet their expectations. We'll arrange for sample delivery as soon as possible, along with clear instructions on sample usage and feedback collection.
After customers select products or request custom - made items, we'll prepare a detailed quotation sheet and cooperation plan. The quotation clearly states product prices, delivery times, transportation methods, and other key information. For instance, if the order involves international shipping, we'll specify different shipping options like express delivery, sea freight, and their respective costs and estimated delivery times.
We are committed to providing excellent after-sale support. If you encounter any problems with our products, our customer service team will respond within 24 hours.
We offer product replacement or refund services according to the specific situation to ensure your shopping experience is worry-free.
In addition, we provide long-term product maintenance guidance and technical support to help you extend the service life of the products.
Customers can report issues encountered during product use through multiple channels, including our after - sales hotline, online customer service, and emails. We ensure that all these feedback channels are accessible 24/7. For example, our after - sales hotline has multilingual operators to serve customers from different regions.
Once the after - sales team receives the feedback, we immediately assess the problem. We determine the root cause, whether it's a product quality issue, improper use by the customer, or other factors. For example, if a leather care product seems to cause discoloration, we'll analyze if it's due to an incompatible leather type or a defect in the product formulation.
Based on the problem assessment results, we provide corresponding solutions to customers, such as product repair, replacement, or refund. We'll also follow up on the progress of the solution implementation in a timely manner to ensure customer satisfaction. For example, if a customer requests a product replacement, we'll arrange for the new product to be shipped within 48 hours and provide the tracking number.
After the problem is resolved, we conduct customer satisfaction surveys. We collect customer opinions and suggestions through questionnaires or phone interviews to continuously improve our products and services. Additionally, we regularly follow up with customers to learn about product usage and offer maintenance advice, strengthening customer loyalty. For example, we might send an email three months after the purchase to ask about the product's performance and offer tips on long - term care.
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